FAQ
YOU’VE GOT THE QUESTIONS, WE HAVE THE ANSWERS!
- What materials are your jewelry made from?
Our jewelry is crafted from high-quality materials, including sterling silver, gold plating, and natural gemstones. Each product description specifies the materials used.
- How do I care for my jewelry?
To maintain the beauty of your jewelry, avoid exposing it to harsh chemicals, moisture, and direct sunlight. Clean with a soft cloth and store in a cool, dry place.
- Do you offer custom designs?
Yes! We offer custom jewelry design services. Please contact us for more details on how to create your unique piece.
- What forms of payment do you accept?
We accept SHOP PAY, VISA, MASTERCARD, AMERICAN EXPRESS, APPLY PAY, ALIPAY and PAYPAL.
- How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery.
- What is your return policy?
We accept returns within 30 days of purchase for unworn and undamaged items. Please refer to our Returns page for detailed instructions.
- Do you offer package?
Yes, we offer packaging for our jewelry. It comes in a beautiful box that’s perfect for gifting!
- Can I track my order?
Absolutely! Once your order has shipped, you’ll receive a tracking number via email to monitor your shipment.
- Do you ship internationally?
Yes, we ship worldwide. Standard shipping is shipped by CAINIAO （our cooperated cargo partner in China). This is a 4-8 day delivery method. Please note that your order is subject to the customs procedures of your individual country, and customs fees may apply depending on your location.
- What if my jewelry gets damaged?
If your jewelry is damaged, please contact us for repair options. We’re here to help!
- How can I contact customer service?
You can reach our customer service team via email or through our contact form on the website. We aim to respond within 24 hours.